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Direct Debit Mandate Creditor

A Direct Debit Mandate Creditor refers to a legal or contractual entity that is authorized to initiate direct debit transactions against debtor accounts. These entities typically include:

  • Financial institutions
  • Corporate billing entities
  • Service providers (e.g., utilities, telecoms)
  • Internal business units

The creditor's information is used in all related mandate and instruction workflows. Without valid creditor details, a direct debit process cannot be properly initialized or executed.

Why it Matters​

  • Mandate Creditor information is legally binding in many payment schemes (e.g., SEPA Direct Debit).
  • It is essential for regulatory compliance (e.g., creditor scheme identifiers in Europe).
  • It ensures traceability in the event of disputes or reversals.
  • It enables segregation and control of funds for different creditors operating under the same platform.

📋 The Direct Debit Mandate Creditor Page

The Direct Debit Mandate Creditor page within the Koala platform is a user interface that allows authorized users to:

  • Register new creditors
  • View all existing creditors
  • Search, filter, and sort creditors
  • Update creditor details
  • Invalidate outdated or incorrect records

It serves as the authoritative registry of all entities eligible to issue direct debit mandates on the platform.

🔎 Filter & Search Capabilities​

The Detailed Search panel at the top of the page allows for refined filtering and quick access to specific creditor entries. Available filters include:

  • Creditor Id: Search using the unique business identifier.
  • Creditor Name: Find a creditor by its registered name.
  • PSP Name: Narrow the results based on the associated Payment Service Provider.
  • First Creation Date / Last Creation Date: Define a time range for when the creditor was registered in the system.
  • Is Valid: Filter based on the validity status of the creditor (✔ = valid, ✘ = invalidated).
  • User Who Created: Restrict results to those created by a specific platform user.

These filters are designed to support high-volume use cases and make it easier to manage large datasets efficiently.

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📊 Table Overview​

The table below the filter section displays the list of creditor entries with the following columns:

ColumnDescription
IdSystem-generated unique identifier for the record
Creditor IdThe business identifier (e.g., SEPA Creditor ID)
Creditor NameLegal or commercial name of the creditor
PSP NameName of the PSP associated with this creditor
Street/Post OfficeCreditor’s address (street or P.O. box)
City / ZIP / CountryFull location details
Created DateTimestamp when the creditor was added
Created UserUser ID of the person who created the entry
Updated DateLast update timestamp
Updated UserLast person who modified the entry
Is ValidIndicates whether the creditor is currently valid and usable

🎯 Actions​

The Action column provides quick operations for each creditor:

  • ✏️ Edit (Update)
    Opens the creditor form in edit mode, allowing changes to address, PSP, name, or other attributes.

  • ❌ Invalidate
    This action marks the creditor record as invalid, preventing it from being used in future mandate creation or instruction execution.
    Invalidating a creditor is a non-destructive action — the record remains in the system for historical and audit purposes.

➕ Creating a New Creditor​

To add a new Direct Debit Mandate Creditor:

  1. Click the + Create New button.
  2. Fill in all mandatory fields:
    • Creditor ID
    • Creditor Name
    • PSP Name
    • Address (Street, City, ZIP, Country)
  3. Save the entry.
  4. The record will immediately appear in the table and become available for use in mandate creation.

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✅ Best Practices​

  • Always verify Creditor ID formats and compliance with external schemes (e.g., SEPA standards).
  • Use the invalidate function rather than deleting records to preserve full audit trails.
  • Apply clear and consistent naming conventions for PSPs and creditors.
  • Keep creditor data synchronized with legal and business records.

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Summary​

The Money Management module, and in particular the Direct Debit Mandate Creditor page, plays a key role in managing and securing the lifecycle of direct debit transactions.
It allows you to:

  • Register and maintain creditor entities
  • Control the validity and integrity of mandate initiators
  • Support seamless direct debit operations
  • Ensure full auditability and regulatory alignment

Proper use of this feature enables highly secure, efficient, and compliant handling of creditor-related operations within Koala.