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Create New Client

If you are currently on one of the client creation forms, you have already started the process of creating a new client profile and previously selected whether you want to create a Retail Client or a Business Client.

ℹ️ For detailed definitions of client types, please refer to:

Please follow the instructions below based on the selected client type and be aware of the specific requirements for each type during input and management.

➤ Retail Clients​

The current screen is used to enter personal information for Retail Clients:

  • Required fields are marked as (Required)
  • Customer ID can be entered manually or generated automatically
  • Optional: Activate Is External Client if the client is managed across tenants

New-Retail-Client

After completing the form, click the ➔ icon to continue to the second page, where communication preferences like language and contact channels can be specified.

Preferred-Communication

✅ After a Retail Client is created:​

  • The Retail Client receives a confirmation email with a link to activate their registration and set their own password
  • A staff member with the Manager role must initiate the KYC process:
    • Request and upload relevant documents (e.g. ID documents, proof of address, tax forms)
    • Update the client status in the system from initial to the appropriate status (e.g. in onboarded, suspended, deleted)

➤ Business Clients​

The current screen is used to enter company data for Business Clients:

  • Customer ID must be entered or generated automatically
  • Client LEI (Legal Entity Identifier, e.g. 123400123456789AAA32) is mandatory
  • Optional: Activate Is External Client if the client is assigned across tenants

New-Business-Client

After completing the form, click the ➔ icon to proceed to the second page, where preferred communication channels and language can be specified.

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✅ After a Business Client is created:​

  • The main contact of the Business Client receives an invitation email to confirm their access and set a custom password
  • The Business Client can then manage their own Users (e.g. advisors, compliance officers), if granted permission by the Tenant
  • A staff member with the Manager role must initiate the KYC process:
    • Upload documents such as company register excerpts, shareholder lists, authorizations, etc.
    • Update the client status in the system from initial to the appropriate status (e.g. in onboarded, suspended, deleted)